Distributor: Craft One Co., Ltd.

Shop name : Maruo ware

Representative Director: Kazuhiro Kanazawa

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Address : 863-0049

3-10 Kitaharacho, Amakusa City, Kumamoto Prefecture

Telephone number: 0969-23-9522

Email address: maruoyaki@gmail.com

Homepage URL maruo-yaki.com

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Required fees other than the product price

Shipping costs must be borne by the customer.
Regarding consumption tax, all product prices are shown including tax.

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Delivery time

We usually ship within one week of receiving your order.

If there is a delay in shipping due to confirmation of order details or other circumstances, we will contact you separately.

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payment method

■ Offline payment Bank transfer (Japan Post Bank) *We will email you the bank account details after you place your order.

■Credit card payment (one-time payment only)

Payment deadline

■ Bank transfer (within 7 days)

■ Credit card payment (instant)

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Returns Policy

If the product is incorrect, defective, or damaged during delivery, please let us know by email or phone within 7 days of receiving the product. We will check our inventory and exchange the product if we find it. If we do not find the product, we will refund your money. Refunds can only be made by bank transfer.

If you wish to return a product for reasons other than product discrepancy, defects, or damage during delivery, please contact us within 7 days of receiving the product.

Since each product is handmade, please be aware of individual differences before purchasing.

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Inquiries regarding the online shop

In principle, we will respond to inquiries by email within two business days, excluding weekends and holidays.

However, please note that there may be delays in responding depending on the situation.